Home Care | Senior Placement
Frequently Asked Questions
General
With unlicensed care (referral agencies, private hires, care placement agencies, etc.), the individuals placed in your home may not have any training to provide care. They may also have a criminal history that could be unsafe for you or your loved one(s). The caregiver may show up late, call in sick, not perform the job well or meet your needs and as they are independent contractors, there is no employer oversight. Conversely, Licensed care through a Home Care Organization (HCO), ensures the registered Home Care Aide (HCA) meets minimum training requirements, is clear of active tuberculosis, and is background check cleared with CDSS. HCOs will work with you to establish the HCAs’ schedule, compensate for time off or sick days, and can provide a replacement registered HCA when necessary. Should anything happen to you or your loved one(s), there is a line of communication between the HCA and HCO. Additionally, CDSS investigates complaints made regarding an HCO and can issue civil penalties or revoke a license for non-compliance with the law and/or regulations. In addition, we withhold all mandated payroll taxes for our employees so that the client does not have to worry about IRS regulations.
Silver Peaks is licensed by the California Department of Social Service (CDSS) as a Home Care Organization. In adherence with CDSS’s regulations, our employees are covered by our worker’s compensation and liability/bond insurance.
Our toll free number is available 24 hours a day, seven days a week for new and existing clients including family members. Office staff is available between 9am to 5pm Monday to Friday.
Service
We mainly offer non-medical Home Care Services and Senior Placement Services. These services cover an array of services, but revolve primarily around helping clients with their Activities of Daily Living (ADL) and Instrumental Activities of Daily Living (IADL). We also provide assistance with individuals who are looking into transitioning from a traditional home setting into a residential facility or a care home.
Activities of Daily Living (ADLs) are day-to-day activities. These include tasks such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent, but may require help with one or two ADLs. Instrumental Activities of Daily Living (IADLs) are those activities which are less basic than the traditional ADLs. IADLs, nevertheless, are important in enhancing a
Our Services are available for as little as a few hours a visit up to 24 hours per, 7 days a week, 365 days a year.
Some of our clients reside in an assisted living, care home, nursing home facilities, at the hospital or a retirement center, we can provide Home Care Services wherever the client resides.
Our system enables us to accommodate same day discharges and short notice service requests. We have a large pool of staff to choose from and can provide services within 5 hours of a service request.
We strive to ensure compatibility for both our clients and our Home Care Aide(s). If either party is not satisfied for whatever reason, we will make new assignments and take other action as needed.
No, we conduct an assessment and create a plan of care prior to the start of services. Consequently, we match the best suited staff we have with consideration to our clients’ preferences.. In addition, most Home Care Aides are working under several agencies and their existing schedules can change anytime. Thus, it’s counterproductive for us to schedule interviews of our staff with a potential client and/or client(s) family prior to the start of services.
Termination, Cancellation, Service Rates, Payment, Billing, and Insurance
Our services can be terminated anytime but a written notice (48 hours) prior to the termination date is required except in case of hospitalization and death.
Our services can be terminated with 24 hours’ notice – no questions asked. Any deposit is applied to the final bill and any balance is refunded.
Our rates based upon the length of visit of our staff. Contact us for more information.
Our preferred option is autopay from a checking account.We also accept checks, debit or credit cards, Paypal, Zelle and even Apple pay.
We send out an itemized invoice for services rendered every 15th and end of the month which is due 10 days after the billing date. To begin services, we collect a refundable service deposit. This service deposit equals the amount of 15 days worth of services and usually covers the final invoice.
Traditional Medicare does not pay for non-medical care. As for Medicaid, it pays for non-medical home care, home health care, and other in-home support to help individuals remain living in their homes. However, Medicaid rules are state-specific, and therefore, eligibility and benefits differ in every state.